Frequently Asked Questions

Here are the most common questions about custom screen printing service. If you have a question that isn’t answered here, please email us, give us a call at 888-787-4587 or use the contact form at the bottom to ask your question.

What’s your minimum?

Our minimum for printing is 24 pieces.

 

How long does it take?

After you give your payment for your order, we can then order the blank shirts or hoodies or whatever we need, and those generally arrive in 1 or 2 business days, though some items, especially some American Apparel items, can take a week to get to us. Generally, orders are shipped out in one to two weeks, although it may take longer for very large, complicated orders, or orders requiring blank items that take a while to get to us.

 

What do you mean by satisfaction guaranteed?

We guarantee you will be happy with our work. If we make any mistakes in the order or errors in printing, we will fix it by replacing the items or refunding your money. We want you to be happy because that makes us happy.

 

How do I get a quote?

Use the quote request page to send us your information and we’ll get back to you quickly with a price! Giving quotes via email is much better, but we can also do quotes on the phone, or at least take your information and research your needs and email you back with a price.

 

How do people pay?

Once we come up with a price and you’re ready to go, we will send you an invoice via email that you can pay securely online with a credit card. If you don’t want to pay online, you can call in your credit card information (paying online is usually easiest for everyone.) We can also take PayPal, as well as check, although waiting for a check to come and clear will delay the order. Money order by mail would work too! Note that we require a deposit before starting, so that makes working with Purchase Orders difficult.

 

How do I submit artwork?

Just email it to info@vacord.com and we’ll check it out. If your file is too big to email to us, just use something like Dropbox and email us the link.

 

What if my artwork is a little rough?

Don’t worry about it. Just send it to us and we can clean it up for free or cheap.

 

What if I don’t even have artwork?

No problem. Tell us your ideas and we can create it for you.

 

Can I provide my own shirts?

Yes, but we will need to know all the details before we can agree to print them, to make sure they are of a quality and type that we can use. We prefer to provide the shirts and hoodies, and with the amount of blank items that we buy annually, we get just about the best pricing possible, so it’s better economically for us to provide the blanks.

 

Can you hold and ship my shirts for me?

Yes! We have added a fulfillment program. More information here.

 

How quickly will you print my order?

How soon we get the blanks depends from where they come. We usually can order the shirts the same day as you give your payment, if the payment is by 2pm EST or earlier. We use a few different distributors, three of which can usually get us items the next day. Those distributors have a lot of American Apparel items, but anything other than that by American Apparel takes a week to get here from California. Our normal turn around time is about two weeks, but this can be expedited if you are in a rush. Sometimes we get easy orders out the door in just a week.

 

How much is shipping?

We now do free ground shipping for all orders in United States. We ship with UPS or FedEx. Expedited or overseas shipping will incur a cost. Customers are responsible for all tariffs involved, and please note that Canadians have to pay a tariff unless the shirts are made in the United States (like American Apparel.)

 

What are the set up fees?

We do not charge any screen making fees or ink mixing fees for our retail customers, which saves people a lot of extra cost. We don’t want to nickle and dime customers like other screen printing shops do.

 

Are there any other fees?

The only fee we currently charge is to change ink colors during the printing. For example, if you wanted 50 white shirts, and 25 have the design in red ink and 25 have it in blue ink, we have to stop the run and then start over. Ink changes are $20 per change.

 

Is my artwork good enough? What kind do you need?

It needs to be crisp and clean, at actual print size at 300dpi resolution, if you’re submitting a photoshop or PNG or JPG file. In other words, real big and not blurry or messy. Also great is the vector format, like Illustrator or EPS or PDF files. That’s ideal for screen printing, because it has crisp edges, and we need a sharp edge when we make the stencil in the screen.

 

Where can I see the shirts and hoodies that you can get?

Check out 4logowearables.com and imprintablecatalog.com to see most of the styles that we can get. Find something you like? Awesome! Tell us the style code and color and we can check it out.
 

How much do t-shirts cost?

It varies so much. It depends on how many you’re ordering and what the printing is like (just one color on the front only, versus two color front and three color back, etc) and what kind of shirt it is. There is no standard price. Get in touch with us for a custom price!

 

What is discharge ink?

Discharge is a type of waterbased ink that removes the shirt’s color. It’s sort of like bleaching, except it doesn’t hurt the shirt. You can add pigments to it too, so that you can print colors with it. Discharge creates an awesome, super soft print with vibrant colors. Very cool stuff. And they tend to sell better than traditional ink, if you’re interested in reselling the shirts we print for you.

 

What is waterbased ink?

Waterbased is a type of ink that has pigment embedded into a water solution. Like discharge, it’s nice because it gives a very soft prints. It’s eco-friendly and a good solution when you need to print colors on very light or white shirts or hoodies.

 

What is traditional ink?

Traditional ink would be plastisol ink, which is a plastic-based ink. It’s what most printers use, and we still use it for some stuff, like athletic jerseys and hoodies. It can be printed very heavy, but you can also print it lighter and softer, which is what we do.

 

What shirts are best to print on?

For discharge ink, it’s best to use 100% cotton shirts. For traditional ink, we can print on 50/50 blends and 80/20 blend hoodies and whatnot. On light color shirts, we can use waterbased (very soft) ink on all blends.

 

Where are you located?

We’re in Camden, New Jersey now, across the bridge from Philadelphia. You don’t have to pick up at the shop though. We’re happy to ship your shirts free to you in Philly or anywhere in the continental USA.

 

Can I call you?

Yes please! 1-888-787-4587, preferably between 9am and 6pm Monday through Friday.

 

What’s your email address?

info@vacord.com

 

Can I get just one shirt? Or a few shirts with a lot of colors?

That’s not something well suited for screen printing, sorry! Our minimum is 24 pieces.

 

How long have you been doing this?

Stuart started Vacord in a basement in 2006 and has grown from there to a shop with twelve or more full time staff persons. Adam has been doing it even longer. It’s still fun.

 

Not sure what to do next?

  • Use the form to get a quote quickly emailed to you

  • Call us at 888-787-4587 to talk about your project, or if you have questions
  • Use the chat box below to talk with us if it’s normal business hours!
  • Email us at info@vacord.com to discuss your project, get pricing, or to ask questions

Have a question that this didn’t answer?

Let us know and we’ll get back to you soon with an answer!

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